Course curriculum

  • 1

    HSM Course 101 - Intro

    • Introduction

    • Pre-Test

    • Pre-Test Review

    • Why This Book
  • 2

    Chapter 1

    • Overview; Finding Your Why

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 3

    Chapter 2

    • Being Profitable; Low Quality Costs; Grow Assets

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 4

    Chapter 3

    • Business Systems; Org Charts; Operating Manuals

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 5

    Chapter 4

    • Delegation; CRM is Critical

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 6

    Chapter 5

    • It's All about KPIs

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 7

    Chapter 6

    • KPI Deep Dive; Opportunity Costs

    • Micro-Learning Assessment

    • Micro-Assessment Review
  • 8

    Chapter 7

    • Customer Acquisition Cost; Business Success Elements

    • Micro-Learning Assessment

    • Micro-Assessment Review

    • Post-Assessment

    • Post-Assessment Review