Course curriculum

  • 1

    HSM Course 301 - Intro

    • Introduction

    • Pre-Test

    • Pre-Test Review
  • 2

    Chapter 1

    • Sales Superstar; Set the Tone for CSRs

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 3

    Chapter 2

    • Tommy's 8-Step Sales Process

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 4

    Chapter 3

    • Objection Handling; Broaching the Topic of Financing

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 5

    Chapter 4

    • Safety First; Keeping Existing Customers

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 6

    Chapter 5

    • Hiring Process; Finding Talent

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 7

    Chapter 6

    • Landing a Superstar; Interviewing; How to Pay

    • Micro-Learning Assessment

    • Micro-Assessment Review
  • 8

    Chapter 7

    • Managing Your Superstars; Inspect What You Expect

    • Micro-Learning Assessment

    • Micro-Learning Review
  • 9

    Chapter 8

    • Time to Put All This Together; Selling Your Business

    • Post-Assessment

    • Closing